PCSD Helpdesk
Welcome to the Park City School District online helpdesk. Here you will be able to create a new ticket to alert the PCSD Technology Team of an issue you are having. You can also check on any existing ticket you have created in the system.
The helpdesk system requires that you log in to work on your tickets. Your login information is the same information that you use for checking email on the web. If your email address was dbruebeck@pcschools.us, then your login information would be:
Password: (email password)
To make a new ticket, click on New Ticket in the menu. Fill out the entire form and your new ticket will be created. The system will return a ticket ID when you are done. Keep this number so that you can refer to the ticket in the future.
To look up a ticket, click on Find Ticket in the menu. Enter the ticket ID you wish to view and you will be able to see the current status of your issue.
If you have questions about the helpdesk system itself, please contact the Webmaster at webmaster@pcschools.us. More help on entering a ticket is also available in this document: 5 Easy Steps to Create a Helpdesk Ticket 
Attention new staff members
If you are having difficulty logging into the helpdesk system please contact the webmaster at webmaster@pcschools.us and we will get it straightened out. We have entered most new staff members into the system, but there may have been a few that we missed.
Have a question about Technology Procedures?
If you a question about how the Technology Department handles a particular issue, please take a look at our new online Technology Operations Manual. These procedures cover a wide range of technology issues, and will help to clarify a variety of processes.