PCSD Helpdesk

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Student Technical Help

How to Create Helpdesk Ticket (YouTube)

All students access to enter requests for support into our helpdesk system. District technical staff are monitoring this system closely and will respond to your request as quickly as possible. If you need to speak to someone directly about your technical issue, please contact your student's home school.

When your ticket is updated, you will receive a notification in your school email.

NOTE: Parents of K-5 students, it is critical that you include your best contact info (email or phone) as your student does not have school email.

To enter a new ticket:

  1. Click on "New Ticket"
    • Username: your district short name (such as jcoltrane24)
    • Password: your district password, the same one you use to login to your computer
  2. Describe your problem with as much detail as possible, and if you need us to call you directly please also include a phone number.

To view any tickets you have entered

  1. Click on "My Tickets"